Communication is one of those essential life skills that you learn through trial and error. Do people hear you? Are you confident in telling your story? Are you aware of your ineffective communication, if any?
Of all the skill sets necessary to be a success, communication ranks high. Think about it. Communication is the only way for us to share concepts, ideas, feelings or plans. It is how we tell others about ourselves. If you own a business, you communicate to attract the attention of new customers and support current customers. Communication is the currency of sales. Doesn’t that powerful thought makes you stop a moment?
If communication is related to financial success, then effective communication skills have a higher perceived value. Is one of your goals to be a financial success? A 1988 survey by D.B. Curtis indicated that the most valued skills in the “contemporary job market” are communication skills; this was based on the survey responses of 1,000 personnel managers.
Then how would you improve the way you talk to your customers, especially if you follow up on sales or speak with clients regularly.
Following-up shows others that they matter to you when you return phone calls promptly and allow time to talk and share. If you get an e-mail inquiry or complaint, respond to it quickly. If you receive a text asking a question, answer it right away.
- Your responses shape others’ opinions about your business or service.
- Your responsiveness sparks a positive emotional connection.
How you respond shapes their opinions of you and the reputation of your business. When you have a good reputation, you’ll find more opportunities. You’ll attract more customers. You’ll get repeat business from the customers you have. You’ll see invitations to joint ventures.
In short, you’re the strength of your reputation will allow you to get closer to your financial goals. What helped build that good reputation? It was your excellent communication skills built around a program of prompt follow through.
Success is achievable when you communicate efficiently and effectively. The seven primary communication skills include:
- Having empathy
- Showing respect
- Being open-minded
- Conveying confidence
- Providing feedback
- Having congruent body language