Knowing what client problems you solve (and for whom) is the next step. You need to know what outcome your clients will achieve.
If you’ve ever written a sales page, then you’re familiar with the concept of features vs. benefits. Features describe the product. Benefits are the outcome of purchasing and using the product.
- A feature of a showerhead is that it’s “low flow.” The benefit is that you save on your water bill.
- A feature of exploring relationship issues is to identify personal desires and develop a plan to meet those desire.
- A feature of your new curtains is that they block light. The benefit is that you can sleep in on the weekends.
- A feature of your coaching program is that you are an expert in a specialized niche. The benefit is the outcome your clients will experience.
When you’re thinking about the result you provide, try to see it from your potential client’s point of view. The client problems cause her to struggle to find a solution.
- What will her life or business look like once she’s completed your program?
- Will she make more money? How much? In what time frame?
- Will she find her dream date? Get engaged? Married? How soon?
- Will she grow her email list? By how much?
This significant benefit—or desired outcome—is what will sell your coaching program, which solves client problems, and is the light at the end of the tunnel in which your client is stuck. Every aspect of your coaching program should lead in this direction.
You may feel challenged now, as you determine to create the desired outcome of your coaching package. Real case studies and testimonials—and even your own experiences—can help.
Look to your past clients and their achievements. What have they gained as a result of working with you? Chances are you have some testimonials you can turn to for details, but if not, don’t be afraid to reach out to them to ask about their results.
Pro Tip: Create an “exit interview” as a part of all your training programs—both group and 1:1—so you can find out about results, ask for testimonials, and make improvements to your programs as well.
Exercise: What Will Your Client Achieve?
As with your statement of the problem, write the desired outcome of your program. (Example: My clients learn to dramatically scale their marketing efforts to triple their income within a year.)