Many parents have told ACPI family coaches that understanding how their core temperaments clashed with their child’s developing traits was a profound experience.
My Role Is…
The certified family coach or consultant is an upbeat example and influence in assisting families today. Coaching Families could include defining their values, creating a family crest, making communication maps, or establishing family meetings. Coaching families could include systematizing the routines that help family member enjoy each other more.
The coaches define:
- The roles they wish to offer families,
- How to design the family-coach agreement,
- Their personal brand, strengths, and their coaching tools,
- Discuss their ideas of how coaching with families looks and works
The skills for coaching families received through ACPI training include:
- Knowing personal core values
- Knowing core temperaments traits
- Demonstrating how you recognize core temperament patterns in your life.
- Demonstrating why this is a foundation for your coaching skills
- Demonstrating why this knowledge is beneficial in working with a family member or members, and how it empowers your ability to coach people.
- Determine family needs – time management? Financial planning? De-stress times? Prioritize values and family decisions.
- Coaching through discipline issues
Do you follow a proven format for coaching clients? If not, consider that the best 1:1 coaching programs not only follow a proven format, but they offer more than phone calls and Skype meetings as well.
Coaching Tools Include
- Reading material (books, e-books, blogs, etc.)
- Video—either for training purposes, to illustrate a point, or to offer inspiration
- Audio content
- Simple printables to help explain ideas and concepts
Many coaching tools are easily repurposed from your own business. For example, if you have standard operating procedures or a variant of checklists that would be beneficial to your clients, rebrand them and offer as PDF downloads.
You can also create a reading list of your favorite books. Compile a list of useful You-Tube videos. Package your email responses to share.
Worksheets that offer fill-in-the-blank questions can help your clients work through complex or confusing processes, and will serve as a reminder in coming weeks or after their coaching program is completed, so they can continue to benefit.
Another option for high-end coaching programs is to send your clients physical books that will help with their growth. If you’ve written a book, another idea is to send clients a physical copy of your book, perhaps even customized for them, with notes in the margins or sticky notes to highlight important chapters.
Exercise: Plan Your Coaching Tools
What tools, training, worksheets and other resources will help your clients achieve their goals?
To achieve significant results, coaching clients needs a focused, step-by-step coaching action plan. You design your best personal coaching programs that guides the client logically through each step in the process.
Big breakthroughs don’t happen overnight, and they don’t happen by chance—as your clients have no doubt discovered by now. In fact, your ideal client has probably been struggling for a while. She’s read blog posts on the topic, watched dozens of webinars, attended conferences, read books, listened to podcasts, and still, her problem is right there–in front of her all the time.
For example, a coaching action plan designed to help freelancers get started online might include:
- Developing service offerings
- Ideal client discovers
- Pricing packages
- Creating a website
- Keywords and SEO
- Developing a sales funnel
- Creating contracts
- Marketing methods
- Sales calls
Each step in the coaching action plan is necessary, and also are dependent on one another. You cannot market your website if it doesn’t exist yet. You can’t work out pricing if you don’t know what services you offer.
Your coaching action plan, as well, will benefit from a logical flow of steps. Keeping your desired outcome as well as your ideal client in mind, think about
- Where is she right now in business and life?
- Where is she going with the help of your coaching?
- Next draw the mind map to get her there, and this becomes the steps of your coaching program.
- How long your program will last?
.One-to-one coaching programs range from a few weeks to a year or more, depending on the depth of the information and the outcome clients will achieve.
Realistically, how long will it take for your customers to work through the steps of the coaching action plan?
Be sure to consider outside influences such as:
- Day jobs—if your customers are building a business while still working outside the home, it will reduce the amount of time they have available
- Family obligations—toddlers in the house, summer vacations, elderly parents and a host of other life events can limit the time a client can dedicate to your program.
If your program includes elements that take time, consider extending the length of your coaching to accommodate them.
In step five, we’ll talk more about contact access and frequency, but for now, only start considering how long your overall program will be, and what the steps to completion include.
Exercise: Brainstorm Your Coaching Action Plan Steps
What do your clients need to learn so that they can achieve your desired outcome? Spend a few minutes creating a list, and then organize it in a logical order.
In what order should your clients cover the topics listed above?
Exercise: Plan Your Program Duration
How long will it take your clients to work through all the steps above?
“Design Your Coaching Tools”
Opening the space for a client to stop, reflect, and then respond can unveil bonus information—new possibilities may appear. It’s a good thing.
Michaleen (Micki) Lewis, MS, PCC, CPLP
What Does High Impact Mean?
Relationship coaching offers insights into broader issues. Clients see with new eyes where they were stuck or how they created a problematic situation. To dive deeper requires questions that have a high impact…and elicit the ah-ha that the client needs to know.
According to New Oxford‘s Dictionary, high impact means…
–impressive, bold, compelling, effective; punchy; forceful, powerful, high-powered, potent, hard-hitting; intensive, energetic, dynamic
High impact questions make a person think more deeply about an issue.
Closed-ended questions result in a yes or no and often don’t get any deeper than that.
Open-ended questions can solve problems, and they may also generate a list of options or ideas.
High impact questions get the client out of a set way of thinking. When a relationship coach uses a high impact questions, it focuses the client in the present, the here and now. You present problems to a client with an urgency that leads them to take action.
The Elements of a High Impact Question
The elements that lend impact to a question are:
- It’s direct and straightforward, dealing in reality instead of speculation
- It encourages creative thinking and thinking at a deeper level
- It promotes self-reflection
High impact questions move a client closer to attaining a goal or solving a problem. Your client gets things done by dealing not in ‘why,’ but in ‘what’ and ‘how.’
Which One Do You Choose?
You can take any question and turn it into a high impact question by wording it differently. Imagine, for example, if you’d like to ask your client, ‘What tasks would you like to outsource in your business?’ An alternative high impact question that asks essentially the same thing would be, ‘If you could pick just one task to outsource in your business today, what would it be?’
In the original question, you’re asking something in the realm of imagination and ideas. The ‘would like’ of the question places it in the abstract. What you’re doing with the second question is asking them to make a clear decision – which one would they outsource? You also put a time marker on it by asking them which they’d choose today. It becomes more urgent and real, and the answer leads directly to an action step – outsourcing that task. Such a priority question is used for to get valid answers. The right wording forces a person to choose one top priority, and that’s the first step of taking action when you have many options.
Here’s another example. Instead of asking your client, ‘What would you like to be doing in ten years?’ ask them instead, ‘Imagine that it’s ten years from now. What do your life and business look like on a day to day basis?’ Even though we’re using our imagination and picturing the future, you make it more real and immediate by saying ‘what does it look like,’ as if you were living it right now. This is more likely to produce answers that are clear and specific. Instead of saying, ‘I’d be happy and successful,’ they may say something like, ‘I don’t spend any time creating my own content because I have a writer who does that.’ They’ve just defined a goal – finding and hiring a good writer for their content creation.
Part 2 – Listening
Turning regular questions into high impact questions that elicit clear actionable answers is only the first step. As a coach, you also need to listen to their response carefully and use it to guide them toward action steps. The whole point of high impact questions is to get them into the zone of thinking more deeply about their problems and challenges.
Here is a free coaching tool which provides a relationship coach and client worksheet as well as a list of high impact questions to give you examples of focusing your client’s breakthrough.