What the Heck is Follow Up

follow up

what the heck is follow up

What the Heck is Follow Up?

What’s the most important part of your business? Is it reputation? Well, the reputation your business has on the street, among prior customers and your competitors has great effect on your future business prospects. How people think and talk about you and your business can have a great effect on a future decision to purchase your products or services. So yes, the reputation your business has in the community is very important. What about sales? Are sales important to your business? Of course they are. Sales are the lifeblood of any business. It doesn’t matter whether that business produces a product, offers a service or both. Without sales, there are no profits and without profits there is no business. Every business must generate enough sales to offset expenses and costs and leave enough left over as a sufficient profit margin. If this doesn’t happen continues sales won’t matter because the business will no longer exist. So yes, the amount of sales a business generates is also very important. How about customer satisfaction? Is customer satisfaction important to your business? Again, that’s a no-brainer. Of course customer satisfaction is important to your business. Your current and former customers are your number one way to get recommendations that can lead to new customers and sales. They are also an excellent way to get repeat business from your existing customers. All these extra sales mean additional profits for your business. So yes, customer satisfaction is important to your business. So, as a business owner, how do you tie all of these critical factors together? The answer is follow up. What is follow up? Well, follow is the process where you, well, follow up. Look, the communications that you receive are the lifeblood of your business. If you deal with these communications in a timely manner then you are also positively dealing with issues that can affect your bottom line. As a business owner, people want to hear from you. After all, by opening up a business you intentionally made yourself a target of attention. Don’t shy away from this natural attention. That attention is what is going to make you money. So, how does curiosity and attention make you money when you’re running a business? Well, there’s no such thing as bad publicity. Whatever it takes to get your business’ name out there is worth the effort. One of the best ways of focusing attention on your business is through a well thought out follow up campaign. When people are interested in your business because you’ve taken the steps to engage them, then the end result is profit. Take the time to tell your audience an engaging story and you’ll reap the positive benefits in the future.

Handling-the-Angry-Client-or-Customer

Handling-the-Angry-Client-or-Customer

Following Up With an Angry Client or Customer

“The customer is always right.” How does that statement make you feel? Do you believe it to be true for your business? What if that customer is berating you or your staff unnecessarily? There is a fine line, and if the customer chooses to cross that line, it may be a customer you could do better without. Alternatively, sometimes a simple response letting the angry customer know that you hear them and you understand is all it takes to take the fire out of their mood, and get to the bottom of their frustration. We live in a world where customer service is generally severely lacking. As consumers, we’ve gotten so used to bad customer service that we experience a kind of blindness when faced with it. It’s simply expected, so doing the opposite – being a caring and concerned business-owner – will turn heads in your favor! Still, you will get that occasional client or customer that is experiencing anger or frustration and directs that towards you and your business, and following up with this particular client is especially important. The best way to get to the bottom of a problem is to address it directly, without procrastination or assuming guilt. Follow up with the angry party, let them know that, as the businesses owner, you are concerned about their issue and that you’d like to address it immediately. Usually, just the act of feeling listened to will quell the frustration, and you’ll much more easily be able to decipher the real issues. And keep in mind that angry customers are an excellent opportunity to really shine where your businesses customer service is concerned. We, as consumers, will always remember and recommend the business that addressed our issues quickly, fairly, and with a positive outcome. Having said that, there are times when a customer or client should be “fired”. Some people are simply not in the right headspace to be good clients, and a client that sucks all of your mental energy doesn’t do your business (or you, as the owner) any good at all. Weigh the time, energy and resources you put into following up with and satisfying a high-maintenance customer against the relief of simply letting that customer go, and you may find that letting the customer go is better for your business, and for you personally, in the long run. Simply because you are a business owner doesn’t mean that your customer must have all control. Institute balance in your follow up responses, and your businesses will run more smoothly, and you’ll be a happier owner.

Let’s Start With Defining Your Success

Let’s Start With Defining Your Success

How do you define SUCCESS?  One defnition is success is achieving your financial goals through your online coachinfg or consulting business.

Not a Destination

The problem is, success isn’t a destination. Success is a journey with stops along the way.  Being successful is moving toward your goals, this the way to achieve it is to be constantly moving forward with the goals in the distance.  Your happiness isn’t dependent upon actually reaching that goal, however.  Your success is based on the sense of accomplishment you derived from having closed the distance and achieved that goal.

The bottom line is that your definition of success is on the path to get the things that you want, one at a time, and to continue to improve yourself and to inspire yourself to reach the next level.

That brings us to the framework for those goals that you want to achieve – your habits for success. The practices that you cultivate will result in the success you desire. Habits for success are clearly defined, well thought out and designed to take you to the goals that you have set for yourself. To understand what a pattern for success is, set some goals first. But for demonstration purposes, here are three different examples because it can be difficult to know how to identify the successful habit.

The reason that people have problems becoming successful is that they have not figured out exactly what it means to be a success!  Defining it for yourself is the first step in achieving it. AT ACPI, we have varied goals for reaching our audience as well as monthly financial goals to tell us we are on target.

Defining Success

The problem is…success isn’t really a destination. Success is a journey with stops along the way. Those stops are the destinations where you want to arrive, but there is no final destination.  Being successful and happy is moving toward your goals, and the only way to achieve it is to be constantly moving forward.

You are going to want more, and that’s okay. You set another goal – a higher purpose – of being able to attend charity dinners where the price of a plate is over $1000 for example. Your happiness isn’t dependent upon the actual goal achievement. It is based upon your hard work and your sense of accomplishment derived from having achieved that goal

The bottom line is that your definition of success is never a specific destination. Preferably, your destiny is being on the path to get the things that you want and continue to improve yourself and inspire yourself to reach more and more goals.

That brings us to the framework for those goals that you want to achieve – your habits for success. The practices that you will be teaching yourself result in the success you desire. Habits for success are clearly defined, well thought out and designed to take you to the goals that you have set for yourself. To understand what a pattern for success is complete, you set some goals first.

Five Lessons from Warren Buffet

You might be wondering what super-investor Warren Buffett can teach you about life. You might be thinking that he knows a lot about money, but that has little to do with being an expert on life. You might be surprised. Warren is famous for his simple lifestyle and love of his work. Let these lessons in life be a guide for contentment in your own life:

1. Focus on what you love. Warren has a beautiful, modest home, and drives a $40,000 car. He could own the most expensive house and vehicles in the world, but he doesn’t. He drinks Coke, buys what he likes, and enjoys a relatively simple life.

Enjoy your life and the things you have. Avoid being concerned about what everyone else has or about what you could have. It’s more satisfying to own one perfect painting than to own ten that don’t thrill you. Seek out the things you love and avoid wasting your time on the rest.

2. Quality is more important than quantity. You only need to make a few right decisions to be incredibly successful. Warren Buffett has hundreds of billions of dollars to invest for himself and others, yet he frequently only owns 20 or so stocks. Be picky. Be happy with a smaller quantity.

Warren has a very famous line that states, “Your financial wealth would be much greater if you could only make 20 investments in your lifetime. You would make sure they were great if you had only 20 chances.”

3. Do what you love.  Warren has said that the essential part of success and contentment is doing what you love every day. That’s why he’s never stopped investing and making money. If you’re spending your time doing what you love, you continue doing the same thing regardless of how much money you have.

You might not enjoy the career you have right now. But are you doing anything to change that? Do you have a plan? Imagine how much more content you would be if you enjoyed going into work each day.

4. Mind your own business. You needn’t be concerned with what the competition is doing. Avoid being influenced by everyone else. If you do what everyone else is doing, you’ll simply be average. Avoid comparing yourself to everyone else. Follow your intuition. Most of us are overly concerned with others. We’re worried about how we compare. We’re concerned about their opinions of us. They’re probably thinking the same things. Get yourself out of that loop and do your job.

5. Stick to your talents. Warren is famous for shunning high-tech investments, even when they were practically a sure thing. He has stated that he doesn’t understand them well enough to invest in them. Stay in your areas of strength. You don’t need to do everything. Focus on what you know well.

We usually enjoy doing the things that showcase our strengths. That’s human nature. It also makes life easier. Work on your weaknesses, but leverage your strengths.

You might be thinking, “Yeah, anyone could be content with $50 billion.” But that’s not true. Studies have shown that happiness and income correlate to $75,000. Above that income level, happiness does not increase.

Super wealthy people became wealthy mainly because they were comfortable living a particular way and kept moving forward to those goals or achievements they had scheduled into life. You can be just as content, even if you never amass a mega-fortune. Aim to increase the amount of contentment in your life. It might not be an issue of money, possessions, or the other things that most people think to lead to happiness.

 

 

What Money Myths Are Burned Into Your Brain?

What Money Myths Are Burned Into Your Brain?

You are a savvy coach who wants to earn more and have premium clients who honor what you do and want to be part of your tribe.

I find that people believe the following money myths, mostly on an unconscious level, yet the unconscious can run our daily lives. Coaches are savvy on self-awareness, so take these money myths to heart.  It’s troublesome to form sound financial ideas once you’ve supported false beliefs over time. Wow, they do become burned into our brains. Change limiting beliefs and you’ll strengthen your foundation for making sound monetary choices.

  1. Money myths equates with being happy. Actually, a study done at Princeton University showed there is a correlation between financial gain and happiness, to a point. Happiness and emotional well-being improve with a rise in pay, up to $75,000. On the far side that, however, any increase failed to offer further benefits or enhancements.Other analysis shows that the amount of respect and social influence someone receives is the most valued asset. Of course, Money has some influence on these two things
  2. A disproportionate number of very successful individuals come from poor backgrounds. It’s staggering what number of extremely successful individuals never finished high school because adversity can build resilience. Average individuals tend to be predictive of average results. If a person learns from their experiences, their resilience seems to naturally carry them forward. Move beyond average.
  3. There will be enough time later to retire, save money, or pay for the kids’ college education. This is a because conditions don’t always get better, as this last economic crunch proves. However now is always a great time for saving.
  4. Additional education means more cash. There is a difference in lifetime earnings between those with high school educations and those with college degrees. However, skill sets vary for earning income when the economic cycle fluctuates. In some fields, those with graduate degrees really earn less.
  5. Budgeting is the best plan to tighten your belt. A home budget could be a nice plan, however, is there room in that budget for a larger purchase or an emergency item?

Do any of those money myths limit you in any way? Being real and recognizing and eliminating false beliefs is powerful in opening your mind to new possibilities. Continue learning and your monetary experience can still grow. Do you want to earn what you are worth?   Looking to start a business?? Have a look at our course Successful Coaching Business Set-Up In Systemized Steps and learn a step by step strategy from starting a business to making money out of it.  

Successful Coaching Business Set-Up In Systemized Steps 

Why Your Coaching Mindset and Temperament Matter for Your Success

Why Your Coaching Mindset and Temperament Matter for Your Success

Can you see the one attribute critical for personal and professional success? What makes coaches so credible with clients and successful in business? Charisma, experience, and expertise are at the top of the list. 

It’s true. In every action your take in business or life, your mindset is the determining factor which influences your success. Your coaching mindset and plans require the same foundation, a fresh viewpoint about people, money, and solutions.

Here are examples of how a stressed or unconscious mindset could influence your decisions.

1. You think that helping everybody would be great for business. The solution would be to define your audience by temperament, income level, and initial problems you could solve. By defining a narrow path for your ideal client, you earn more and have more.

2. You set a sliding scale in good-hearted effort to turn away no one that you could help. While deserving and lovely, these clients are less than your ideal when it comes to their ability to pay. Can you meet your budget with a lower-end scale? Yes, possibly with a group program or class. Then, would this client enter into private coaching? Did they value your work and you?

Before you can realize your dreams of four-or-five-figure clients, you have internal work to upgrade. Perhaps these changes in the coaching mindset help you be open minded, focused, compassionate, playful or personal?

If you are a caring, heart-oriented supporter, your coaching strengths are:

  • Being able to re-frame other’s doubts,
    Listening to one’s story,
    Modeling the best conversation for the positive parenting with your client’s kids.

If you are a charismatic influencer, you inspire those who admire you because

  • Your nature is gregarious
    You enjoy people, and they appreciate your friendliness
    You are an excellent example of creativity in action and brainstorming.

If you are an achiever-type coach, your coaching could challenge others

  • To tackle the project they’ve ignored
    To commit to the exercise routine they need
    To manage finances better
    To plan the product launch sooner than later

If you are the kind of coach who strategizes, your primary strength is solving people’s problems This makes you an excellent consultant. In coaching, you can ask the right questions to help a client strategize:

  • What is the result you want?
    What is the first step you would take to get there?
    Can you outline the process?
    What resources will you need?

In coaching, you are often the cheerleader for your clients, and gratitude will be a quality that you want your clients to have.

In coaching, you expend energy being with your client. If you find yourself complaining or fatigued, what will you do to better care for you?

Growing Your Coaching Mindset Confidence

Here’s something else top-end coaches have in common: confidence. They believe in what they do. They believe in their ability to help others achieve the same thing. They walk on stage or join a webinar filled with the knowledge that what they are about to say will change the lives of those who are listening. That is confidence!!

When you feel confident, you radiate confidence.
Just like how the person you’re talking to on the phone can hear a smile in your voice, your potential clients can sense your mindset. If your mindset is not up to par with those you admire and mimic, you’ll struggle to make the sale. Work on your attitude and confidence levels, and watch your income soar.